FREQUENTLY ASKED QUESTIONS
As a guest at Diani Reef Beach Resort & Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout.
CHECK-IN
From 12.00 pm EAT
From 12.00 pm EAT
CHECK-OUT
Until 10:00 am EAT
Until 10:00 am EAT
CANCELLATION / REPAYMENT
Please refer to the Terms & Conditions of the required rate for the relevant cancellation & prepayment policy.
Please refer to the Terms & Conditions of the required rate for the relevant cancellation & prepayment policy.
GUESTS WITH SPECIAL NEEDS
We have a number of support services to assist guests with special needs. Please contact our front desk for more details.
We have a number of support services to assist guests with special needs. Please contact our front desk for more details.
CHILDREN POLICY
- Children below 5 years are hosted free of charge.
- Children aged 6-11 years are charged accommodation at 75% of double adult rate
- Children sharing with parents are charged at 50% per person sharing rate – Maximum of 2 children.
SWIMMING POOL ACCESS
We have two large pools at Diani Reef for you to enjoy while vacationing with us. The main pool, located next to Fins Beach Bar and Grill, welcomes everyone and offers exciting water sports activities. It’s a shallow pool perfect for family fun. For a more serene experience, head to the larger pool behind Maya Spa. This pool is deeper, provides a private atmosphere, and is exclusively reserved for adults.
We have two large pools at Diani Reef for you to enjoy while vacationing with us. The main pool, located next to Fins Beach Bar and Grill, welcomes everyone and offers exciting water sports activities. It’s a shallow pool perfect for family fun. For a more serene experience, head to the larger pool behind Maya Spa. This pool is deeper, provides a private atmosphere, and is exclusively reserved for adults.
SMOKING
Smoking in our public areas is prohibited. Please request a smoking room at time of booking to ensure availability for your stay.
Smoking in our public areas is prohibited. Please request a smoking room at time of booking to ensure availability for your stay.
PERSONAL IDENTIFICATION DOCUMENTS
All guests staying at Diani Reef Beach Resort & Spa are required to present original valid identification upon check-in, which may either be a Passport or National ID.
All guests staying at Diani Reef Beach Resort & Spa are required to present original valid identification upon check-in, which may either be a Passport or National ID.
PETS
For the comfort and safety of all guests, pets are not permitted.
For the comfort and safety of all guests, pets are not permitted.
CASH PAYMENTS & CREDIT CARD USE
Cash payments are not allowed at Diani Reef. All major credit cards are accepted.
Cash payments are not allowed at Diani Reef. All major credit cards are accepted.